FAQ – frequently asked questions
Here are answers to some of the most asked questions.
If you have further questions, don’t hesitate to contact us via mail: info@wienereistraum.com
In principle, the Viennese Ice Dream is also open in rain, snow and wind.
However, in the event of storms (thunder, hail, etc.), the Viennese Ice Dream has to close for safety reasons. Any cancellations will be announced on this website at the earliest opportunity.
Tip: You can check the current weather situation at the Rathausplatz via the webcam before you set off.
The Viennese Ice Dream is located on the Rathausplatz in Vienna’s first district. Due to its central location, it is very easy to reach by public transport:
* Lines 1, 71, D, U2Z (Rathausplatz / Burgtheater stop)
* Line 2 (Parliament stop)
* Line U2 (Schottentor, take the ‘Ring’ exit)
* Line U3 (Volkstheater, take the ‘Ring’ exit)
Information on how to get there at www.wienerlinien.at
Getting there by bicycle:
Cycle paths run both in front of (Universitätsring) and behind the City Hall (Friedrich-Schmidt-Platz). Plenty of bicycle parking is available. A Citybike station is located directly in front of the Rathauspark.
Getting there by car:
Paid parking is available in the BOE Garage Rathauspark directly below the City Hall Square.
It is possible to enter the premises of the Viennese Ice Dream without a valid ticket. However, all guests must show the currently valid COVID certificates at the entrances.
A ticket is only required to enter the ice rinks (turnstiles). The two free practice areas in the Rathauspark can also be visited without a ticket.
If the Viennese Ice Dream has to be closed at short notice, for example due to a severe weather alert, we will communicate this closure in a scrolling text on our website.
Dogs are not allowed on the premises.
All lost and found items are kept for three days and then handed over to the lost property office.
Lost property office:
Monday – Friday, 8:00 am to 3:30 pm and Thursdays, 8:00 am to 5:30 pm
+43 4000 8091 www.fundservice.wien.at
Yes, the Viennese Ice Dream features barrier-free access. However, wheelchairs, crutches and other walking aids are not permitted on the ice rinks – with the exception of the two free exercise areas in the Rathauspark.
The main entrances to the Viennese Ice Dream are located on the Ringstraße opposite the Burgtheater and on the Rathausplatz coming from Felderstraße.
COVID checks (proof of compliance with the 2G rule) will be carried out directly at the entrances.
No. As was the case last year, due to the ongoing pandemic, no opening ceremony and thus no free ice skating can take place on the opening day.
Yes, the two practice areas in the park will be set up again this year and are available free of charge. Ice skating aids can also be found on both rinks.
Yes. In cooperation with WienXtra, a children’s ticket is only € 3.50 during the school holidays upon presentation of a “Holiday Games Pass”.
You can buy tickets for the Viennese Ice Dream in our online shop or on site at the ticket counter or vending machines.
You can save 10% on your ticket price and possible waiting times at the ticket counter if you buy your ticket online. Thanks to the Print@Home ticket, you can access the ice in an entirely contactless process and without queuing: the QR code of the online tickets (smartphone or printout) can be scanned directly at the turnstiles to the ice.
Yes, you can pay in cash or by card on site. We obviously prefer cashless payment.
No, cancellation of tickets is not possible.
All visitors must provide evidence of their COVID status at the entrance to the Viennese Ice Dream. In accordance with current guidelines, guests must be either fully vaccinated or recovered.
If a regulation is issued by the authorities that no longer permits the operation of the Viennese Ice Dream, it may be terminated prematurely.
No, since March 5, 2022 you no longer have to wear a mouth and nose protection at the Viennese Ice Dream.
Naturally you may also bring your own food and drinks and consume them on the premises. However, the Viennese Ice Dream features a high-quality, sustainable, regional and diverse culinary offering. It’s definitely worth a try!
Our opening times:
19 January to 6 March 2022
open daily from 10:00 am to 10:00 pm