FAQ2020-12-27T11:22:22+01:00

FAQ – frequently asked questions

Here are answers to some of the most asked questions.

If you have further questions, don’t hesitate to contact us via mail: info@wienereistraum.com

Is the Viennese Ice Dream also open in bad weather?2020-12-26T13:12:14+01:00

In principle, the Viennese Ice Dream is also open in rain, snow and wind.

In the event of storms (thunder, hail, …), the Viennese Ice Dream will have to close for safety reasons. Any cancellations will be announced on this website at the earliest opportunity.

Tip: You can check the current weather at Rathausplatz via the webcam before you set off.

Can I pay for tickets by card?2020-12-26T13:11:47+01:00

Yes, you can pay in cash or by card. We obviously prefer cashless payment.
You can also charge the deposit for the Community Distance Marker or locker to your card. The deposit will be returned to you when you hand back the Community Distance Marker or the key for the locker.
Can small children skate for free?2020-12-26T13:13:04+01:00

Yes, children born in or after 2016 can visit the Viennese Ice Dream free of charge. However, the accompanying/supervising person must purchase a ticket.
Are tickets more expensive than last year?2020-12-26T13:13:52+01:00

No, the ticket prices are the same as last year.
Are skates available to hire this year?2020-12-26T13:15:39+01:00

Yes, skates can also be hired this year. You can find more details here.

When is the Viennese Ice Dream open?2020-12-26T13:21:22+01:00

December 24, 2020, to February 28, 2021, inclusive

From December 25, 2020, to January 6, 2021, inclusive, daily from 10.00 am to 7.00 pm
From January 8, 2021, daily from 10.00 am to 9.00 pm

Attention:
Open on December 24, 2020, until 6.00 pm
Closed on December 31, 2020
Open on January 7, only from 4.00 pm to 9.00 pm
Subject to change based on the current regulations of the federal government.

Why is the Viennese Ice Dream being moved up and opening at Christmas?2020-12-26T13:22:17+01:00

After the Viennese Christmas Market was unable to be held in 2020 due to the statutory regulations, the city of Vienna set about creating an attractive and safe programme of open-air exercise and experience in the city centre for residents of Vienna and visitors.

What will be different at the Viennese Ice Dream 2021?2020-12-26T13:41:39+01:00

The Viennese Ice Dream will be adjusted to meet the applicable regulations and will operate without catering in 2021. Once again, there will be around 8,300 m² of ice, although there will be no free practice area or curling lanes this year. Access to the entire site is with tickets only. The special safety regulations for preventing the further spread of COVID-19 apply during the entire visit.

The following will be available in 2020/21:

  • Ice skating on 8,300 m2 incl. Sky Rink on 1st floor, large ice rinks on Rathausplatz and Dream Paths in Rathauspark

  • Lockers

  • Ticket sales on site

  • Free skating for children under 5 years of age

  • Free school offer

  • Music & lighting (incl. live DJ from Radio Wien)

Unfortunately, the following will not be possible in 2020/21:

  • Free practice area for children

  • Curling lanes incl. chalet

  • Catering (indoor and outdoor)

  • Ticket sales via online shop

  • Season tickets and season lockers

  • Free skating on the first and last days of the season
Why is there no season ticket this year?2020-12-26T13:42:15+01:00

If the site reaches full capacity, it is possible that season ticket holders who have already paid for their ticket would not be granted admission. For this reason, season tickets are not being offered this year.

Why is there no children’s ice rink this year?2020-12-26T13:43:06+01:00

A large number of small children and their accompanying/supervising persons in a small space would make it extremely difficult to ensure compliance with social distancing rules.

We would like to make the Viennese Ice Dream as safe as possible, and are therefore dropping certain elements this season which could result in large numbers of people gathering in small spaces.

Does an admission ticket have to be purchased or can accompanying/supervising persons look on from outside?2020-12-26T13:43:54+01:00

Due to the conditions (contract tracing, capacity restrictions), the entire site of the Viennese Ice Dream can only be accessed with a valid ticket. Small children must be supervised, so the accompanying person(s) must also be on the ice and will need to purchase a ticket.
Why are there no curling lanes this year?2020-12-26T13:44:29+01:00

The design of the curling lanes would result in a high concentration of people in a small space, which is not a good idea given the current situation.

We would like to make the Viennese Ice Dream as safe as possible, and are therefore dropping certain elements this season which could result in large numbers of people gathering in small spaces.
How is the number of people managed and checked – is there an access system?2020-12-26T13:45:04+01:00

Yes, there is an access system. Turnstiles are used to determine how many people are inside the sports venue.
Why is there no online shop this year?2020-12-26T13:52:44+01:00

Due to the restriction on numbers, an online shop would not be a good idea. Tickets purchased in advance could not be redeemed on the spot if the venue were operating at full capacity. Because of this, there is no real advantage to purchasing tickets online because you would still have to register after purchasing your ticket, which is only possible on site.
Is catering provided at the Viennese Ice Dream?2020-12-26T13:53:25+01:00

No, catering is not possible due to the current regulations.
However, vending machines for hot and cold drinks have been placed in the arcades under the Sky Rink.

Am I allowed to bring food and drink with me for consumption on site?2020-12-26T14:02:47+01:00

According to the currently applicable regulations, the Viennese Ice Dream may only be accessed for the purpose of practising sport.

You many only bring soft drinks and hot drinks in sealed containers and snacks (fruit, wafers, power bars, etc.) with you for consumption on site. We kindly ask you not to consume other foods.

Visitors can, of course, leave the Viennese Ice Dream at any time to have something to eat off site. The ticket will retain its validity.
Do I have to wear a face covering at the Viennese Ice Dream?2020-12-26T14:03:40+01:00

Yes, a close-fitting face covering must be worn everywhere on the site of the Viennese Ice Dream and in the outdoor queuing areas (counters, registration, toilets).

When practising sport on the ice rinks, face coverings need not be worn, except when it is temporarily impossible to keep to the minimum distance from other people who do not belong either to your own household or to your own group of visitors.

Is there a maximum number of people and does this give rise to any restrictions?2020-12-26T14:05:46+01:00

According to the currently applicable regulations, there must be 10 m2 of space available for each guest. The enormous size of the Viennese Ice Dream means there are practically no restrictions in this regard.
However, if the prescribed capacity is reached, visitors may have to wait a short while before being allowed in again.
Can I check whether the facility is already operating at full capacity?2020-12-26T14:23:12+01:00

Due to the current regulations and the enormous space, there will be few, if any, restrictions.
However, if you would like to know in advance whether capacity has been reached, you can inquire about the present situation by calling tel. +43 1 4090040.

Does each guest need their own Community Distance Marker, including children?2020-12-26T14:24:24+01:00

Yes, each guest will be given their own Community Distance Marker.

Do I have to wear the Community Distance Marker around my neck the whole time?2020-12-26T14:25:09+01:00

The CDM must be worn at all times during the visit and should also be visible, so that you can notice the visual, acoustic and vibratory signals when you come too close to people from outside of your own household.
The device serves only as an aid. You must continue to exercise your own judgement when keeping the minimum distance from other people.
Can I take the Community Distance Marker home with me if I intend to return to the Viennese Ice Dream the following day?2020-12-26T14:25:49+01:00

No. On the one hand, there is only a limited number of devices available; on the other, the contact data collected by the device have to be transmitted and the Community Distance Marker recharged. If you take the Community Distance Marker home with you, no contact tracing will be possible in the event of infection with coronavirus.
I forgot to return the Community Distance Marker. What should I do?2020-12-26T14:26:42+01:00

Please return the Community Distance Marker at the earliest opportunity. The Registration counter is open daily for up to 15 minutes after skating finishes.

Should it not be possible for you to return the Community Distance Marker, please contact us at info@wienereistraum.com.

Why do I need to provide my name and phone number?2020-12-26T14:27:12+01:00

In the event of a coronavirus infection, the authorities must be able to contact you. After 28 days, your data will be automatically erased in accordance with the GDPR.
What happens if I don’t want to register?2020-12-26T14:28:04+01:00

If you do not register, we regret that you cannot visit the Viennese Ice Dream.

How is social distancing ensured at the Viennese Ice Dream?2020-12-26T14:28:48+01:00

For the first time, a new piece of security technology purchased by the city of Vienna will be used at the Viennese Ice Dream. This technology enables the keeping of minimum distances as well as contact tracing. After purchasing a ticket on site (no online shop) and registering (name and phone number), visitors will provide a deposit of €10 in return for a Community Distance Marker (CDM). This enables access to the event and warns the wearer visually, acoustically and by vibration if he or she comes closer to another person than the prescribed minimum distance (less than 2 metres) and also records these encounters. If a visitor contracts COVID-19, anyone who has been in contact with them can be notified directly by the authorities.
How will my data be handled in respect of the Community Distance Marker?2020-12-26T14:29:18+01:00

The stored data will be used solely for possible contact tracing by the authorities, in the event that a guest contracts COVID-19. Contacts at a distance of less than 2 metres for longer than 7.5 minutes will be transmitted to the authorities on request. The Community Distance Marker is not able to trace or record precise positions. The device should serve as an aid and is in no way intended to track you. All data (incl. name and phone number) will be automatically erased after 28 days in accordance with the GDPR.
Should I worry about being required to self-isolate after visiting the Viennese Ice Dream?2020-12-26T14:29:54+01:00

No, this concern is completely unfounded. The Viennese Ice Dream is an open-air sports venue. Should another guest contract COVID-19, the authorities will be provided with all contacts from encounters of this person at a distance of less than 2 metres for longer than 7.5 minutes. The authorities will then determine what further steps to take.
If you keep to the minimum distance from other guests and employees, nothing can happen to you.
Why precisely this distance and timing?2020-12-26T14:30:49+01:00

These are the guidelines of the prevention concept arrived at with Priv.-Doz. Dipl.-Ing. Dr. med. Hans-Peter Hutter. Amongst other things, he works for the city of Vienna in an advisory capacity and developed coronavirus guidelines for the culture sector in the spring of 2020.

Could the Viennese Ice Dream be closed prematurely?2020-12-26T14:38:35+01:00

Yes, if the authorities issue a regulation that the operation of open-air sports venues is no longer permitted.
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