FAQ – frequently asked questions
Here are answers to some of the most asked questions.
If you have further questions, don’t hesitate to contact us via mail: info@wienereistraum.com
In principle, the Viennese Ice Dream is also open in rain, snow and wind.
In the event of storms (thunder, hail, …), the Viennese Ice Dream will have to close for safety reasons. Any cancellations will be announced on this website at the earliest opportunity.
Tip: You can check the current weather at Rathausplatz via the webcam before you set off.
You can also charge the deposit for the Community Distance Marker or locker to your card. The deposit will be returned to you when you hand back the Community Distance Marker or the key for the locker.
Yes, skates can also be hired this year. You can find more details here.
December 24, 2020, to February 28, 2021, inclusive
From December 25, 2020, to January 6, 2021, inclusive, daily from 10.00 am to 7.00 pm
From January 8, 2021, daily from 10.00 am to 9.00 pm
Attention:
Open on December 24, 2020, until 6.00 pm
Closed on December 31, 2020
Open on January 7, only from 4.00 pm to 9.00 pm
Subject to change based on the current regulations of the federal government.
After the Viennese Christmas Market was unable to be held in 2020 due to the statutory regulations, the city of Vienna set about creating an attractive and safe programme of open-air exercise and experience in the city centre for residents of Vienna and visitors.
The Viennese Ice Dream will be adjusted to meet the applicable regulations and will operate without catering in 2021. Once again, there will be around 8,300 m² of ice, although there will be no free practice area or curling lanes this year. Access to the entire site is with tickets only. The special safety regulations for preventing the further spread of COVID-19 apply during the entire visit.
The following will be available in 2020/21:
Ice skating on 8,300 m2 incl. Sky Rink on 1st floor, large ice rinks on Rathausplatz and Dream Paths in Rathauspark
Lockers
Ticket sales on site
Free skating for children under 5 years of age
Free school offer
- Music & lighting (incl. live DJ from Radio Wien)
Unfortunately, the following will not be possible in 2020/21:
Free practice area for children
Curling lanes incl. chalet
Catering (indoor and outdoor)
Ticket sales via online shop
Season tickets and season lockers
- Free skating on the first and last days of the season
If the site reaches full capacity, it is possible that season ticket holders who have already paid for their ticket would not be granted admission. For this reason, season tickets are not being offered this year.
A large number of small children and their accompanying/supervising persons in a small space would make it extremely difficult to ensure compliance with social distancing rules.
We would like to make the Viennese Ice Dream as safe as possible, and are therefore dropping certain elements this season which could result in large numbers of people gathering in small spaces.
We would like to make the Viennese Ice Dream as safe as possible, and are therefore dropping certain elements this season which could result in large numbers of people gathering in small spaces.
No, catering is not possible due to the current regulations.
However, vending machines for hot and cold drinks have been placed in the arcades under the Sky Rink.
According to the currently applicable regulations, the Viennese Ice Dream may only be accessed for the purpose of practising sport.
You many only bring soft drinks and hot drinks in sealed containers and snacks (fruit, wafers, power bars, etc.) with you for consumption on site. We kindly ask you not to consume other foods.
Yes, a close-fitting face covering must be worn everywhere on the site of the Viennese Ice Dream and in the outdoor queuing areas (counters, registration, toilets).
When practising sport on the ice rinks, face coverings need not be worn, except when it is temporarily impossible to keep to the minimum distance from other people who do not belong either to your own household or to your own group of visitors.
However, if the prescribed capacity is reached, visitors may have to wait a short while before being allowed in again.
Due to the current regulations and the enormous space, there will be few, if any, restrictions.
However, if you would like to know in advance whether capacity has been reached, you can inquire about the present situation by calling tel. +43 1 4090040.
Yes, each guest will be given their own Community Distance Marker.
The device serves only as an aid. You must continue to exercise your own judgement when keeping the minimum distance from other people.
Please return the Community Distance Marker at the earliest opportunity. The Registration counter is open daily for up to 15 minutes after skating finishes.
Should it not be possible for you to return the Community Distance Marker, please contact us at info@wienereistraum.com.
If you do not register, we regret that you cannot visit the Viennese Ice Dream.
If you keep to the minimum distance from other guests and employees, nothing can happen to you.
These are the guidelines of the prevention concept arrived at with Priv.-Doz. Dipl.-Ing. Dr. med. Hans-Peter Hutter. Amongst other things, he works for the city of Vienna in an advisory capacity and developed coronavirus guidelines for the culture sector in the spring of 2020.