{"id":1883,"date":"2020-12-27T11:22:22","date_gmt":"2020-12-27T10:22:22","guid":{"rendered":"https:\/\/www.wienereistraum.com\/?page_id=1883"},"modified":"2026-01-21T13:12:35","modified_gmt":"2026-01-21T12:12:35","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/www.wienereistraum.com\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h2>FAQ &#8211; frequently asked questions<\/h2>\n<\/div><div class=\"fusion-text fusion-text-2\"><p>Here are answers to some of the most asked questions.<\/p>\n<p>If you have further questions, don&#8217;t hesitate to contact us via mail: <a href=\"mailto:info@wienereistraum.com\">info@wienereistraum.com<\/a><\/p>\n<\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#e2e2e2; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #e2e2e2; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Zilla Slab\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Open Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #a0ce4e;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #a0ce4e;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #a0ce4e!important;border-color: #a0ce4e!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-filter-all fusion-active\"><a role=\"menuitem\" data-filter=\"*\" href=\"#\">All<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".general\" href=\"#\">general<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-2637 general \"><span class=\"entry-title rich-snippet-hidden\">Is the Viennese Ice Dream also open in bad weather?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.wienereistraum.com\/en\/author\/paul\/\" title=\"Posts by paul\" rel=\"author\">paul<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-09-06T13:15:40+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2637\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2637\" href=\"#collapse-1-2637\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the Viennese Ice Dream also open in bad weather?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2637\" aria-labelledby=\"faq_1-2637\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In principle, the Viennese Ice Dream is also open in rain, snow and wind.<\/p>\n<p>However, in the event of storms (thunder, hail, etc.), the Viennese Ice Dream has to close for safety reasons. Any cancellations will be announced on this website at the earliest opportunity.<\/p>\n<p>Tip: You can check the current weather situation at the Rathausplatz via the webcam before you set off.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-2639 general \"><span class=\"entry-title rich-snippet-hidden\">How do I get to the Viennese Ice Dream?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.wienereistraum.com\/en\/author\/paul\/\" title=\"Posts by paul\" rel=\"author\">paul<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-09-06T13:17:07+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2639\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2639\" href=\"#collapse-1-2639\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I get to the Viennese Ice Dream?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2639\" aria-labelledby=\"faq_1-2639\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Viennese Ice Dream is located on the Rathausplatz in Vienna\u2019s first district. Due to its central location, it is very easy to reach by public transport:<\/p>\n<ul>\n<li>Lines 1, 71, D, U2Z (Rathausplatz \/ Burgtheater stop)<\/li>\n<li>Line 2 (Parliament stop)<\/li>\n<li>Line U2 (Schottentor, take the \u2018Ring\u2019 exit)<\/li>\n<li>Line U3 (Volkstheater, take the \u2018Ring\u2019 exit)<\/li>\n<\/ul>\n<p>Information on how to get there at www.wienerlinien.at<\/p>\n<p>Getting there by bicycle:<br \/>\nCycle paths run both in front of (Universit\u00e4tsring) and behind the City Hall (Friedrich-Schmidt-Platz). Plenty of bicycle parking is available. A Citybike station is located directly in front of the Rathauspark.<\/p>\n<p>Getting there by car:<br \/>\nPaid parking is available in the BOE Garage Rathauspark directly below the City Hall Square.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-2641 general \"><span class=\"entry-title rich-snippet-hidden\">How do I find out if the Viennese Ice Dream is closed?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.wienereistraum.com\/en\/author\/paul\/\" title=\"Posts by paul\" rel=\"author\">paul<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-09-06T13:18:19+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2641\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2641\" href=\"#collapse-1-2641\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I find out if the Viennese Ice Dream is closed?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2641\" aria-labelledby=\"faq_1-2641\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If the Viennese Ice Dream has to be closed at short notice, for example due to a severe weather alert, we will communicate this closure in a scrolling text on our website.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-2643 general \"><span class=\"entry-title rich-snippet-hidden\">Are dogs allowed at the Viennese Ice Dream?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.wienereistraum.com\/en\/author\/paul\/\" title=\"Posts by paul\" rel=\"author\">paul<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-09-06T13:19:21+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2643\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2643\" href=\"#collapse-1-2643\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are dogs allowed at the Viennese Ice Dream?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2643\" aria-labelledby=\"faq_1-2643\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dogs are not allowed on the premises.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-2645 general \"><span class=\"entry-title rich-snippet-hidden\">I forgot or lost something on the premises of the Viennese Ice Dream. Are lost and found objects collected somewhere?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.wienereistraum.com\/en\/author\/paul\/\" title=\"Posts by paul\" rel=\"author\">paul<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-09-06T13:20:49+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2645\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2645\" href=\"#collapse-1-2645\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I forgot or lost something on the premises of the Viennese Ice Dream. Are lost and found objects collected somewhere?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2645\" aria-labelledby=\"faq_1-2645\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All lost and found items are kept for three days and then handed over to the lost property office.<\/p>\n<p>Lost property office:<\/p>\n<p>Monday \u2013 Friday, 8:00 am to 3:30 pm and Thursdays, 8:00 am to 5:30 pm<\/p>\n<p>+43 4000 8091 <a href=\"http:\/\/www.fundservice.wien.at\">www.fundservice.wien.at<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-2647 general \"><span class=\"entry-title rich-snippet-hidden\">Does the Viennese Ice Dream have barrier-free access?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.wienereistraum.com\/en\/author\/paul\/\" title=\"Posts by paul\" rel=\"author\">paul<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-09-06T13:21:44+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2647\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2647\" href=\"#collapse-1-2647\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Does the Viennese Ice Dream have barrier-free access?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2647\" aria-labelledby=\"faq_1-2647\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, the Viennese Ice Dream features barrier-free access. However, wheelchairs, crutches and other walking aids are not permitted on the ice rinks \u2013 with the exception of the two free exercise areas in the Rathauspark.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-2649 general \"><span class=\"entry-title rich-snippet-hidden\">Where are the entrances to the Viennese Ice Dream located?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.wienereistraum.com\/en\/author\/paul\/\" title=\"Posts by paul\" rel=\"author\">paul<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-09-06T13:22:24+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2649\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2649\" href=\"#collapse-1-2649\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where are the entrances to the Viennese Ice Dream located?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2649\" aria-labelledby=\"faq_1-2649\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The main entrances to the Viennese Ice Dream are located on the Ringstra\u00dfe opposite the Burgtheater and on the Rathausplatz coming from Felderstra\u00dfe.<\/p>\n<p>COVID checks (proof of compliance with the 2G rule) will be carried out directly at the entrances.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3030 general \"><span class=\"entry-title rich-snippet-hidden\">When is the Viennese Ice Dream open?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.wienereistraum.com\/en\/author\/martinag\/\" title=\"Posts by MartinaG\" rel=\"author\">MartinaG<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-13T10:05:02+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-3030\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-3030\" href=\"#collapse-1-3030\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When is the Viennese Ice Dream open?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-3030\" aria-labelledby=\"faq_1-3030\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our opening times:<\/p>\n<p>22 January to 8 March 2026<br \/>\nopen daily from 10:00 am to 10:00 pm<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1883","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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